Stoopid Banks

Ok, for selfish reasons, I am not happy that the decision was finally made on banks having a 5-day working week. The banks have obviously forgotten that they are in the service industry. In fact, they forgot about that many years ago. It was apparent whenever you need to go to the counter during lunch hours, there will be only 2 counters opened but like 50 people who took advantage of the lunch hour to get things done.

Their reasons are totally not justified. They claimed that it is to encourage the usage of ATMs. BUT, we want people friendly banks. ATMs can't help solve my problems. I want advice on mortgage. I want advice on personal investments. What? I talk to ATMs? Or I take leave? Ok... there is the alternative of asking the bank officer to see me. Sorry that I sound too shallow here but, you really think all bank officers will come running to see us when we need some advice? Some matters are better dealt with face to face. Not over the phone.

Speaking of ATMs, what's the use of ENCOURAGING the use of ATMs when most of the time, the damn ATMs are out of order? Or, most branches don't have enough ATMs to service the people? Take for example, this particular bank I go to has 3 cash deposit ATMs. Maybe its my bad luck but most of the time I am there, only 1 cash deposit ATM works. They have 3 cheque deposit machines. Most of the time, only 1 machine works. Some banks in order to deposit cash, you have to go to a particular branch's ATM. The nearest branch has only 1 friggin ATM for cash withdrawal.

Majority of us do our banking during Saturdays. All of us have limited annual leaves. Perhaps the banks should adopt the medical system and instead of us taking leaves to go and get our banking needs done, the bank teller that sits over the counter can issue us a time slip? Better yet, ALL OF US SHOULD BE GIVEN 4 DAYS WORKING WEEK? Better not, cause the stoopid banks will then ask for 4 days as well and then we will ask for 3 and they ask for 3 and it goes on and on.

Their next reason, to give bank employees more rest time. What? We don't need more rest time? Have they forgotten about HARD WORK? No offence against bank employees but since ALL of us will be using ATMs, I guess banks don't need to EMPLOY that many employees anymore. Should I foresee a VSS or a Retrenchment exercise by the banks soon?

Banks, No. 1 - UPGRADE AND BUCK UP ON ALL YOUR FRIGGIN ATMS. No. 2 - REMEMBER YOU ARE IN THE SERVICE INDUSTRY. ITS ALL ABOUT COMMUNICATION AND SERVICES.